Emergency procedures

Please read our helpful advice on what to do

Emergency procedures

Water escape

Turn off your main incoming stopcock and open all taps.

What to do if you smell gas or think you have a gas leak:

  • don’t smoke
  • don’t light matches or cigarette lighters
  • don’t turn light switches or anything electrical on or off
  • put out any naked flames such as candles
  • open all the doors and windows
  • turn off your gas supply at the meter (and leave it switched off until you’re sure it’s safe to turn it back on again)
  • Call the National Gas Service Emergency Line on 0800 111 999 to report a suspected gas leak. They’ll sort out the problem and tell you what to do to stay safe.

Is your gas off?

If none of your gas appliances are working then it’s likely to be a problem with the gas supply. Call the National Gas Service Emergency Line on 0800 111 999 to find out more and to let them know that your gas supply isn’t working.


Has your boiler stopped working?

1.  Check the controls are switched on i.e programmer and thermostats are all ‘calling for heat’ – if in doubt, turn everything up.

2.  Has the boiler ‘locked out’? Try re-setting it.

3.  Has the system pressure dropped, causing the boiler to lock-out?
Top up the pressure at the ‘filling loop’ – refer to your instructions.


Please note

These are the basic procedures everyone should be familiar with on a modern system. If you are unable to carry out these checks yourself, ask a neighbour/friend or relative for help.  This will help save you money on unnecessary call-outs.

Next time you have your system checked and serviced, ask the service engineer to go through these procedures and complete a checklist.

To book a service visit:

Call 01323 419999

Email: office@mitchellheating.co.uk